![]() It said that 92 percent of its products are still in use today (the firm launched back in 2002 and began shipping its speakers a few years later). “Through all of this transformation, we have continued delivering new features via software updates.” “Since launching our first products, technology has advanced at an exponential rate from streaming services and voice assistants to wireless networking and Bluetooth capabilities,” said Sonos. In order to do this however, users must activate a ‘Recycle Mode’ through the Sonos app, which after three weeks will brick the old Sonos device – a process that adds to the e-waste problem.Īnd now Sonos had added to the bad news with its announcement that its older products will no longer receive new features or updates from 20 May. Any customer with older Sonos speakers can trade up to a newer Sonos speaker with a 30 percent discount. That problem concerned the trade-in program for older Sonos speakers. ![]() It comes after Sonos had already angered customers with its recycling scheme that saw useable devices being bricked, and turned into a piece of unusable components. It has just announced that it will no longer provide software update or new features for older speaker equipment from May 2020. ![]() Ultimately, software updates aren’t possible on products forever, but it’s fair to say that Sonos supports its devices for considerably longer than many of its competitors.Speaker maker Sonos is once again receiving negative feedback from its customer base in the second time in two weeks. ![]() We asked Sonos how long newer products would be supported for and have been told that the company supports products for at least five years after going off sale, but many are supported for much longer. Sonos says that customers should recycle their legacy products at a local facility. Once done, you get a 30% credit against any new Sonos product, and your old device goes into Recycle Mode after 21 days. Sonos says that this prevents people from buying out-of-date products with a limited lifespan. With this programme, legacy products are put into recycle mode, which wipes personal information and ‘bricks’ the unit, deactivating it so that it can’t be used again. You can check which products are supported for the upgrade by logging into your Sonos account online. Related: How to set up and use Sonos with Alexaįinally, customers can take advantage of the Sonos Trade Up programme, which gets customers 30% off a new Sonos player for trading in the old one. While this prevents you from playing music across all devices, it means that you’ll get the new features on the new products, while the legacy system is locked at its current point. The second option is to split the system into two, with supported products on one system and legacy products on another. This could mean, for example, that Spotify would no longer work if the way the service is accessed changes. For the short term, there should be no differences noted, but Sonos warns that over time “access to services and overall functionality will be disrupted, particularly as partners evolve their technology”. This effectively locks the system into its current form. With this, the entire Sonos system will no longer get updates, as all players have to be on the software version. When the changes come in May, there are three main options for customers. Windows 7, by comparison, launched in 2009 and has recently stopped getting updates. Sonos has told us that 92% of its products sold are still in use, with software updates adding new features to the system, even on products that are more than a decade old. You only have to look at the age of these products to see why: the ZP80 was launched in January 2005, two years before the first iPhone and almost four years before Spotify. The reason for the change is that advances in technology have pushed the capabilities of these products to the limits in terms of memory and processing power. Sonos has said that the products being discontinued are the original Zone Players (ZP80, ZP90, ZP100 and ZP120), the Connect and Connect:Amp (sold between 20), the Play:5 (Gen 1), CR200 and Bridge. Only customers running a system comprising of currently supported models will get new features and updates. Starting from May, anyone running legacy products on their Sonos system will no longer receive any updates for any product.
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